The Application Report Utility installs with TOP Server and provides an easy-to-use method of generating pertinent information for both your TOP Server and overall PC system when troubleshooting problems with your TOP Server. This includes your current TOP Server configuration file, event log, licensing information and other useful details.
The Application Report utility provides options for which information you wish need to generate, allowing you to then save all of the information to a convenient file location. The utility gathers such information as operating system, other installed software, registry entries and other vital information.
Whether you plan to use the generated information for your own troubleshooting purposes or submit the information to Software Toolbox for support, it is a useful alternative to searching for and compiling this information manually.
The default option when you first launch the Application Report utility (Start -> Programs -> Software Toolbox -> Application Report) is the Basic option.
Use the Basic option to collect key information to send to our technical support engineers when opening a case. This is always recommended, as sending us this report when you initially contact us can save time since we typically request this when you have an issue.
For situations where one of the TOP Server components may have stopped unexpectedly (i.e. crashed) the "Basic + Crash" option can be useful by also providing any generated crash dumps.
For situations where you may be experiencing unexpected memory usage or other behavior with one of the TOP Server components, the "Basic + Hang" option can be useful by including process dump captures for the TOP Server runtime and configuration.
There is also an Advanced option which provides the ability to select which logs, datastores and dumps to include. It is recommended only use options other than "Basic" if directed to by technical support for additional specific information that it typically not necessary for the majority of support issues.
For particularly hard to trace issues, the Advanced mode of the Application Report utility might be requested. Advanced mode allows collection of multiple additional system details for more in-depth troubleshooting. This includes:
The demo is the full product once licensed. Once a client application connects to the TOP Server, the TOP Server runtime will operate for 2 hours at a time. At the end of the 2 hour demo period, the demo timer must be reset by restarting the TOP Server runtime service.
1-888-665-3678 (US + Canada toll free)
+1-704-849-2773 (Global)
support.softwaretoolbox.com
1-888-665-3678 (US + Canada)
+1-704-849-2773 (Global)
+1-704-849-6388 (Fax)
support.softwaretoolbox.com
