Software Toolbox Product Support

For your successful industrial control software projects you need:

  • Secure applications
  • That successfully interoperate over time with other technologies & software applications and the latest Windows updates.
  • To be able to call and talk with a knowledgeable experienced person who can also tap on deep team resources. 
  • But also access your cases and activity online. 

Software Toolbox support & maintenance agreements deliver on that. Don't believe us? Everyone says that! We deliver -  see what our customers have to say.

Since 1996, global customers, large and small in 100's of countries, trust our approach: 97% of customers describe their interactions with our support team as "Awesome" or "Excellent"! 

Convenience: To lower your management costs, we can co-term all products that you purchased from Software Toolbox to the same renewal date, and insure new ones purchased stay with the common date.

For areas out of the scope of normal product support, we offer professional services. 

Questions, first check our FAQs on this page then contact us if you still need help.

Quick Action Resources

Product Specific Support Details

Due to the nature of each product and differing license models, it's best to look at each product you are using. We make our best efforts to keep things consistent for you, with a "Product Support" link in the same page on all product focus sites, but there can be variances.  Contact us with questions. 

If a product is not linked or listed, we may not have ported the page to this new site yet

Cogent DataHub

EFM Exporter for Emerson FB Automation Platform

Flow

Industrial Gadgets Family

LGH File Inspector

OmniServer

OPC Data Client Toolkit

OPC Data Logger

OPC Server Remote Configuration Client 

OPC Router

S5/S7 for Windows Programming Software

Symbol Factory Family

TOP Server

What Our Clients Say

Mining-Reclaimer-Buckets-150x150

I deal with a number of software vendors and Software Toolbox are by far the vendor I prefer to deal with the most.  

- Richard Hart, Rio Tinto, Western Australia

Injection-Molding-150x150

Nicole was very knowledgeable and thorough, as are all the team members at Software Toolbox. Great company! This company always puts the customer first! 

- Chris Monks, Technimark

Oil-Pump-Silhouette-150x150

The combination of experts and a clearly established knowledgebase make my interactions pleasant and educational.

- Bryan Untereiner, EOG Resources

Beers-in-a-Pub-150x150

Fast response from Kyle even with the time difference with the UK. Knowledgeable on the product, clear and concise instructions to rectify the issue. 10 out of 10!

- Roy Matchwick, Greene King Pubs & Breweries

Not Covered by Support

We strive to keep our support and maintenance agreement renewal costs low in absolute US$ terms. To do that, there are things that are not included in the price of the agreements. See the product specific pages above for details. 

Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.

PAID SERVICES OFFERINGS

Frequently Asked Questions

  • Can I get help if I am not on support?
    Assistance is available as paid professional services if you are not on support, or you can re-instate your support and maintenance agreement. In the event we are extraordinarily busy, support and maintenance agreement holders receive first priority for paid services. We recommend that you reinstate support, as that will give you priority access to paid professional services. Contact us to discuss your options.
  • If i do not renew support, will my software stop working?

    For perpetual licenses, the software will NOT stop the software from working just because support is expired. 

    For subscription licenses, the software WILL STOP WORKING at the end of your subscription period if not renewed.

    However, if you are not on the most current product version, we cannot guarantee that the software will work with newer Windows Versions, Windows Updates, or OPC Server versions.

    If the software stops working because you are on an older version after something else in the system changes, you will need to reinstate support to upgrade to the latest version to receive assistance. 

  • My support has lapsed, can I reinstate it.
    Yes, you can re-instate your support and maintenance agreement. The cost varies based on how long your software has been off support. 
    Please contact us for a quotation on reinstatement for your specific licenses
  • Can I cancel my support & maintenance agreement?
    Support & Maintenance Agreements are non-refundable. If you no longer wish to continue support and maintenance for your license, simply choose not to renew at the end of your current term. If you do not have support, we will not be able to provide any assistance including license re-instatement for failed systems, without reinstatement of support or payment of service fees.
  • Will I be notified before my subscription or support agreement expires?
    Yes! We typically send out renewal reminder notifications around 60 - 90 days prior to the expiration of your current agreement.

    Important: Please ensure that we have a valid email address for the person(s) that handle support renewals for your licenses, so that they receive the notifications, and if the contacts change, please update us.
  • Can I put all my Software Toolbox products on a common renewal date?
    Yes you can! We encourage you to put all product licenses purchased from Software Toolbox onto a common agreement.

    If you purchased your license(s) through one of our channel partners, please work with them to choose your co-term renewal date and they will contact us.

    If you purchased your licenses directly from Software Toolbox, please contact us to obtain a quote. Be sure to include your requested co-term renewal date.

STAY CONNECTED

1-888-665-3678 (US + Canada)
+1-704-849-2773 (Global)
+1-704-849-6388 (Fax)
support.softwaretoolbox.com

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