Our clients describe us as responsive, available, collaborative, consistent, humble, caring. We want you to experience our Total Product Experience that is focused on YOUR RESULTS.
Whether you need software to integrate hardware and software to existing OT HMI, SCADA, MES, Historian, or even custom solutions, or need solutions to integrate cloud solutions and tackle innovative business transformations, we're here to serve in all industries.
We know every application is different, even if they look the same. We offer a variety of solutions that appear to solve the same problem, so we can talk about your needs.
Our knowledge & support saves you time and effort. We want to offer a solution that works and we are willing to prove it with trials and pre-purchase technical support.
Since 1996, global customers, large and small in 100's of countries, trust our approach: 97% of customers describe their interactions as "Awesome" or "Excellent"! You can feel the relationships in the quotes below. Our clients trust our team and bring their Software Toolbox relationship with them as their careers grow and through employer changes. That's trust, that's our way, and we've got your back.
We're here for the long run, thanks if you already work with us, and if you're new, let's start your journey!
John Gonzalez & Ryan Royse are TOP Server Rock Stars, everyone should know this. Thanks for the support.
- Eric Rosa, PICS, Inc. Integrator
Connor was awesome and provided me with advanced contextual information on how our software integrates with our other vendor. Even though the issue was not an issue in TOP Server the information and effort are much appreciated. Your Technical Support staff are always awesome. Keep up the great work.
- James Hammond, Therm-Tech
Nicole was very knowledgeable and thorough, as are all the team members at Software Toolbox. Great company! This company always puts the customer first!
- Chris Monks, Technimark
The combination of experts and a clearly established knowledgebase make my interactions pleasant and educational. I know we will have a resolution if I make a call. Thank you all!
- Bryan Untereiner, EOG Resources
Fast response from Kyle even with the time difference with the UK. Knowledgeable on the product, clear and concise instructions to rectify the issue. 10 out of 10!
- Roy Matchwick, Greene King Pubs & Breweries
Very quick and easy to get hold of support personnel and timely responses
- Pankaj Gupta , Newmont Mining
Every time, excellent support from the SWTB team!
- Vladimir Fabry , IKEA Components
Teamwork: We had a production down situation and asked for help. Within an hour Jessica, Lauren Conrad, and John Gonzalez all had replied to help us get going! We're very impressed with the fast response and especially Lauren's continued follow up
- John Morton, Howmet Aerospace
As Ryan coached me through the process, I was able to voice my own ideas and concerns. By him creating a dialogue and only jumping in when I absolutely needed the help, I was able to learn a lot. Now I am more confident about helping team members, and I am excited by all of the possible ways we can use OmniServer in the future. Two thumbs up!
- Adam Crozier, F.Hoffman-La Roche AG
Your team is always available with fast answers! Thanks Rodrigo!
- Jean-Michael Cimo, Coca-Cola
Jessica did a really great job in answering our questions. The responses that we were sent were spot on and extremely quick! Definitely recommend you to our customers
- Rick McMullan, Siemens
Zach was awesome to work with. It was a true partnership. It sounds cliche, but rather than a vendor providing a fixed product, working with Zach, it was a collaborative process to find optimal solutions
- Sean Strache, Summit Materials
Exceptional service to sort out an issue that in the end was not even Software Toolbox product related!
- Hugo Rust, EOH
Your guys pick up the phone right away always and they know what they are doing. Can’t ask for more than that! Thanks Nicole for your help!
- Joel Harper, HF Mixing Group
I've said before, I'll say it again, best support in the industry!
- Roger Whan, NextERA Energy
I had a problem and something didn't work the first time, but you all are so fast to respond that it isn't a big deal. Your support response time is second to none!
- Richard Ricketts, Micron
I appreciate that Connor explained exactly what the root cause was, how to fix it, and made getting the appropriate license file a zero hassle process!
- Rob Carson, Oxy
Just what I expected from this company. Looking forward to using your products and services again, thanks Ganesh!
- Mac McCormack, City of Fairfield
I deal with a number of software vendors and Software Toolbox are by far the vendor I prefer to deal with the most. In particular, I want to point out the commitment by Jessica to get this issue resolved. It was not an easy case to solve because a number of configuration aspects were specific to our infrastructure. However, in the end through the persistence of Jessica and support from Ganesh the case was solved. I do wish more (even just one more) vendor provided technical support at this level!
- Richard Hart, Rio Tinto, Western Australia
Software Toolbox support is consistently the best team I've worked with! Zach's patience and hands-on knowledge continues that trend!
- Nick Wall, New Belgium Brewing
are supported by wide-ranging expertise, and responsive support. The elements powerfully combine to maximize your industrial software results.
EXPLORE SOLUTIONS
At Software Toolbox, the word partner goes a long way and has been in our DNA since 1996. We seek to work in a collaborative, partnering way with our clients that value it, but we also have partners in many other areas
As we update our website, we'll link to more information here.
The people at Software Toolbox form the relationships with our clients through their service. It takes a special person to join our team, and when they join, we invest the time from all levels of the organization to help them learn. We want you to become part of our family that you've seen from the quotes above, our clients rave about and trust!
1-888-665-3678 (US + Canada)
+1-704-849-2773 (Global)
+1-704-849-6388 (Fax)
support.softwaretoolbox.com