Professional Technical Services

When you just need that extra boost for success

Since our founding, our customers have consistently praised our products for being easy to configure and for offering excellent training videos, as well as helpful support in answering questions and providing guidance both before purchase and during active support agreements.

However, there are times when integrators and users ask us to build a basic product configuration for them, review it in online meetings, and then hand it off for their continued work. For those needs we offer paid professional services. 

It's best to consult with our team to determine how we can best help.

For when needs go beyond product support agreement coverage

When needs go beyond what is included in product support, examples of areas we can help with as paid professional services include:

• Installation & configuration beyond answering questions or addressing problems
• System Health Reviews
• Software version migration planning beyond available free documentation
• OmniServer protocol configuration
• Scripting inside our software
• User Training
• and more

We do draw the line at work that is best suited for an integration partner. That could include onsite work, full project implementation, custom application development.

It's best to consult with our team to determine how we can best help.

General Consulting & Best Practices

Like Advanced Technical Consulting, we draw the line at work that an integrator should be doing and will provide a referral.  However, in our experience, there are times even integrators want our assistance in this area, and we can provide paid services for items we are qualified and have resources to assist with.

Consulting examples but not limited to:

• Detailed customer specific best practices reviews beyond our free online documents available to support agreement holders 
• Architecture reviews beyond basic pre-sales or initial implementation review
• Migration planning involving our products 

It's best to consult with our team to determine how we can best help.

Bring in the Best & Brightest

Software Toolbox is NOT a system integrator. When you need someone to do systems integration, we can refer you to experienced integrators in your area who can assist you.