Privacy Policy

Effective date: May 22, 2018
Last Updated: July 17, 2026

 

Introduction

Software Toolbox, LLC ("us", "we", or "our") operates the https://softwaretoolbox.com and related subdomains websites (the "Service").

 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

 

We use your data to provide and improve the Service. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. Where required by law, we will obtain your consent before processing personal information for specific purposes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://softwaretoolbox.com/website-terms-and-conditions

Definitions

Service

Service is the https://softwaretoolbox.com and related subdomains websites operated by Software Toolbox, LLC

 

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Third-Party Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Third-Party Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

 

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

 

Types of Data Collected

 

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

 

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

 

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

 

Sensitive Personal Information

We do not collect or process Sensitive Personal Information for the purpose of inferring characteristics about individuals or for purposes requiring a right to limit its use under applicable law.

 

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies and other Tracking Technologies 

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, such as our online store. 

Use of Data

Software Toolbox, LLC uses the data collected for various purposes:

 

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are like those that you have already purchased or enquired about unless you have opted not to receive such information
• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests, and it's not overridden by your rights
• For payment processing purposes
• To comply with the law

Sale or Sharing of Personal Information

Software Toolbox does not sell Personal Information as the term "sell" is defined under applicable U.S. state privacy laws.

 

We also do not knowingly share Personal Information for cross-context behavioral advertising except as may occur through the use of advertising, analytics, or social media technologies that you choose to permit through our cookie consent tools, where applicable.

Automated Decision Making

We do not use Personal Data to make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on individuals.

Third-Party Service Providers

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Some of our service providers may process Personal Data outside your country of residence. Where these providers process Personal Data on our behalf, we require them to protect your information through appropriate contractual, technical, and organizational measures and, where required by law, to implement approved international data transfer safeguards.

 

We periodically review our third-party service providers and may update this Privacy Policy as those providers change.

 

We may use third-party Service Providers to monitor and analyze the use of our Service and to promote our offerings to the market

 

Google

Google Analytics 4 is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. We also use Google Ads Conversion Tracking, Google Tag Manager, Google Site Tag (gtag.js), and Google Fonts, where applicable.

This data is shared with other Google services. Google may process information collected through these services in accordance with Google's Privacy Policy. https://www.google.com/intl/en/policies/privacy/

 

HubSpot is used to host our website, blog, support knowledgebase, sales processes, and information requests and to manage your inquiries and understand how people use our website so that we can improve our Service. For more information on the privacy practices of HubSpot, please visit https://legal.hubspot.com/privacy-policy

 

Hotjar - helps us understand how visitors use our website so we can improve website navigation, usability, and the shopping experience. Hotjar uses cookies and similar technologies, including local storage and session storage, to provide these services. Hotjar processes this information on our behalf. You can learn more about Hotjar’s privacy practices by visiting Hotjar’s Privacy Policy and information about cookies set by the Hotjar tracking code. https://www.hotjar.com/legal/policies/privacy/

 

LinkedIn – We maintain a company page on LinkedIn and may use LinkedIn technologies to share updates about our company and measure engagement with our content. https://www.linkedin.com/legal/privacy-policy and https://www.linkedin.com/legal/cookie-policy

 

Bitly – Bitly is used to generate shortened links included in emails, marketing communications, and other customer communications. https://bitly.com/pages/privacy

 

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

Our online store is operated by Oracle NetSuite: https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/article_160260451951.html

 

Payment processors receive only the information necessary to complete payment transactions and are responsible for protecting payment information in accordance with their own privacy policies and applicable security standards. The payment processors we work with are:

 

PayPal PayFlow Pro -https://www.paypal.com/us/legalhub/paypal/privacy-full - integration point between Oracle Netsuite Suite Commerce and our credit card merchant services

 

Wells Fargo Merchant Services - https://www.wellsfargo.com/privacy-security/ - processes accepted credit cards via NetSuite.

 

Stripe - https://stripe.com/privacy - used on activation.softwaretoolbox.com to handle license support related payments at the point of service.

 

Site Search 360 is used for site wide search. https://www.sitesearch360.com/privacy-policy/

Disclosure of Your Information

Business Transaction

 

If Software Toolbox, LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

 

Legal Requirements

 

Software Toolbox, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

 

• To comply with a legal obligation
• To protect and defend the rights or property of Software Toolbox, LLC
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Software Toolbox, LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the method listed at the end of this agreement.

In certain circumstances, you have the following data protection rights:

 

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

 

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

 

The right to object. You have the right to object to our processing of your Personal Data.

 

The right of restriction. You have the right to request that we restrict the processing of your personal information.

 

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

 

The right to withdraw consent. You also have the right to withdraw your consent at any time where Software Toolbox, LLC relied on your consent to process your personal information.

 

Please note that we may ask you to verify your identity before responding to such requests.

 

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Third-Party Websites

Our website may contain links to third-party websites and applications. Any access to and use of such linked websites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Security of Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Retention of Data

Retention periods depend on the nature of the information, applicable legal obligations, contractual requirements, and legitimate business needs. For example, we may retain Personal Data as necessary to comply with applicable laws, resolve disputes, enforce our agreements, and protect our legal rights.

 

Examples include

 

• Accounting and financial transactions
• Customer orders
• Product support requests
• Marketing subscriptions and communications

 

Software Toolbox, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), Software Toolbox, LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

 

Software Toolbox, LLC may process your Personal Data because:

 

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests, and it's not overridden by your rights
• For payment processing purposes
• To comply with the law

U.S. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws.

 

Depending on your state of residence and subject to applicable legal requirements, you may have the right to:

 

• Request access to the personal information we have collected about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information we maintain about you, subject to certain legal exceptions.
• Request a copy of your personal information in a portable and readily usable format.
• Opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.
• Opt out of certain profiling or automated decision-making where required by law.
• Limit the use and disclosure of sensitive personal information where required by applicable law.
• Appeal our decision if we deny your privacy rights request, where applicable.

 

We will not discriminate against you for exercising any privacy rights provided under applicable law.

 

To exercise any applicable privacy rights, please contact us using the information provided in the Contact Us section of this Privacy Policy. We may request additional information to verify your identity before processing your request.

 

If you are an authorized agent acting on behalf of another individual, we may request documentation demonstrating your authority to submit the request and may verify the identity of the individual whose information is the subject of the request.

 

California Privacy Rights

California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information provided below.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

We are headquartered in the United States. As a result, your Personal Data may be transferred to, stored, and processed in the United States or in other countries where we or our service providers operate.

 

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we will only transfer your Personal Data outside your jurisdiction where an appropriate legal safeguard is in place in accordance with applicable data protection laws.

 

Depending on the circumstances, these safeguards may include:

 

• An adequacy decision issued by the European Commission or other applicable authority;

• The European Commission's Standard Contractual Clauses (SCCs), together with additional safeguards where appropriate;

• The UK International Data Transfer Agreement (IDTA) or UK Addendum to the SCCs, where applicable;

• Participation in the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework, where applicable and where the recipient is certified.
  
  

We take reasonable steps to ensure that Personal Data transferred internationally receives an adequate level of protection and is processed securely in accordance with this Privacy Policy and applicable data protection laws.

 

You may contact us using the information provided in the Contact Us section of our website if you would like additional information regarding the safeguards we use for international transfers of Personal Data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.