Why Support & Maintenance Matters
When you embed OPC Wizard into a custom OPC UA server application, the long-term reliability of that application depends on the toolkit staying current with the OPC UA specification, the Windows versions it runs on, and the .NET and compiler versions your development environment targets. Support & Maintenance is the mechanism that keeps all of that aligned as the technology landscape changes.
All new OPC Wizard license purchases include 1 year of Support & Maintenance. Renewals are annual and can be co-termed with other Software Toolbox product licenses you hold — including the OPC Data Client if your application stack uses both a UA server toolkit and a UA client toolkit.
Built for developers: Support staff have deep OPC Wizard development knowledge. When you raise a question about OPC UA information model design, security policy negotiation, subscription handling, or interoperability with a specific client stack, you're talking to engineers who know the toolkit's internals.
What Support & Maintenance Covers
An active agreement gives your development team access to updates, expert guidance, and priority support across all OPC Wizard editions.
Re-registration and transfer of your license to a new computer, or re-installation following hardware failure, is covered while on active support.
What Is Not Covered
To keep annual renewal costs low, certain services are outside the scope of the standard Support & Maintenance agreement. Our professional services team or system integrator partner network can address many of these needs on a paid basis.
✔ Included
- Free version updates
- Windows, .NET & OPC UA spec compatibility
- Licensing & installation support
- Product troubleshooting & workarounds
- Application troubleshooting advice
- Unlimited email support
- Up to 4 hrs/month phone support
- License re-registration & transfer
- Priority access to professional services
✘ Not Included
- Developing custom applications for you
- Debugging your custom application code
- Debugging issues in third-party OPC clients not purchased from Software Toolbox
- Support outside normal business hours
- Solution design or custom architecture planning
- Implementation assistance, scripting, or custom logic development
- Performance tuning beyond standard troubleshooting
- On-site support (remote advisory only)
OPC Wizard vs. OPC Data Client — Which Toolkit Do You Need?
Both are developer toolkits, but they serve opposite roles in an OPC UA system. Understanding the difference helps ensure you have the right S&M agreements in place for your full application stack.
When to Engage Professional Services
Professional Services is a separate, scoped engagement billed by the hour. It covers work that falls outside the scope of troubleshooting and product support.
- ›Deploying or configuring a new solution using our products
- ›Architecture planning or custom solution design
- ›Implementation assistance, scripting, and custom logic development
- ›Performance tuning beyond standard troubleshooting
- ›Software migration to a newer version or platform architecture
- ›System health review of your current deployment
- –Advisory role. We do not own your project or its outcome.
- –Remote only. We join your team on calls and advise. We do not travel to customer sites.
- –No hands-on-keyboard on customer systems. Your team applies changes on their machines.
- –Need on-site work? Engage a qualified system integrator. We support SIs with product expertise.
Plan for lead time — work begins after a scoped statement of work is approved. Engage us early.
What Our Clients Say
I have to say, you have by far the quickest and best technical support of any company I've dealt with. The .NET tools you offer are also the best I've found. Great job!
This product has already paid for itself. Thanks again for the tools and your support!
The Renewal Process
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1100-day advance noticeWe contact your designated renewal contact approximately 100 days before your agreement expires with a renewal notification.
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2Renew online or request a quoteUse the Buy Now link above for a Single Developer license renewal. For co-term renewals, reinstatements, or questions about other license configurations, request a quote.
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3Payment & continuationOnce processed, your agreement renews for 12 months from the current expiration date. You retain access to version updates, priority support, and license transfer benefits.
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4Keep contacts currentEnsure the right person at your organization receives renewal reminders. Update us if contacts change so notifications don't get missed.