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Support & Maintenance

Know exactly what's covered
in your support agreement

Plain-language breakdowns of what's included — and what's not — in every Software Toolbox Support & Maintenance plan, so you can protect your investment and plan renewals with confidence.
3
Product categories
7
Coverage guides live
20%
Annual renewal rate (list price)
🔄
Free version updates
Stay current with Windows, OPC standards, firmware, and security patches at no extra charge.
📞
Up to 4 hrs/mo phone support
Direct access to engineers with deep product and protocol knowledge during business hours.
~2-hour response goal
Priority response from staff — support agreement holders are always served first.
💻
License re-registration
Transfer or re-install your license after hardware failure at no additional cost while on support.
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Need help with a renewal or reinstatement?

Our team contacts you 60–90 days before renewal with a quote. If your support has lapsed or you want to co-term multiple products onto a single date, we can help — contact us any time.

Request a renewal quote Open a support ticket