Committed Support

When we started in 1996, customers from around the world quickly appreciated our unique, efficient, refreshingly supportive approach. Our world-class support ensures we address our customers' challenges with precision and care. That is why 97% of our users rate our service as “awesome" or "excellent.”

 Our expert team offers personalized assistance to ensure seamless implementation, rapid troubleshooting, and continuous system improvement. Whether your goals include integrating complex systems into cloud platforms, enhancing real-time data visibility, or ensuring compliance with security and regulatory standards, Software Toolbox is committed to providing the tools and expertise necessary to drive operational success and innovation.  Here's some of what our customers had to say over the years.

Our clients speak:

“Let me express appreciation for the excellent products and support you continue to offer.  It's especially rare to come across such support.  It certainly helps us accomplish our aims as a business.” - Kevin Bodily, Mickabooh Systems.

“We have been very pleased with our relationship with Software Toolbox - their professionalism, technical expertise, marketing expertise, and speed of response have impressed us and resulted in a profitable business relationship for us with Software Toolbox.”

- Ralf Leinen, Siemens Energy & Automation

• "You have far exceeded expectations. All good on that end! More to follow as necessary and thanks much for all your time spent on this." - Dean Larson, Mesabi Control Engineering
• "I do really like the software and am very impressed with it. Very reliable. Your assistance and support has been top notch and very responsive! Thanks again." - Jeff DeKoter, Global Vehicle Systems

“Support at Software Toolbox is top notch, they are on top of their game”.

Steve Habakus, Automation Resource

“As experiences with software go, your OPC server was a 10.5 on a scale of 1 to 10 for me - I was up and running fast and your support was great!”  James Kelly, Timberline Automation

“I must tell you, this is the finest customer service I have ever seen. Thanks, I really do appreciate it.” - Don Stokes, Software Engineer, Perceptron

• “Software Toolbox has been responsive to our needs – they've always been highly proactive about addressing questions and have far exceeded my expectations – our life has been much easier since we switched to Software Toolbox as our OPC server provider” - Dave Perry, Perceptron
• "The technical support provided by Software Toolbox is excellent. They very quickly answered my questions and were eager to help." - Steve Gardner, Thermalex
• “You guys have the best tech support around - I really appreciate how you’re there when I need you.” - Bill Jennings, Systems Performance Engineering
• “Your OPC servers were so easy to use and setup – whenever I need OPC servers, I go to Software Toolbox as my first source.” - John Sawyers, GE Global Controls Services
• "The technical support provided by Software Toolbox is excellent. They very quickly answered my questions and were eager to help." Steve Gardner, Thermalex
• “Also, thanks for all the help you've given us with getting this  project completed, and helping to find other vendors bugs.  You guys  have really impressed us with your support.” - Ron Schmidt, Marquip
• “Your OPC Server's configuration import and export ran flawlessly and your fault tolerance and recovery time were a vast improvement over other OPC servers we have used – I will be recommending your product for all future installations.” - Scott Degler, Systems Performance Engineering
• "You folks do an outstanding job - we're real happy with your service and support." - L.Miller, Engineering Manager, CA Lawton

"Software Toolbox delivers well above expectations.... I'd certainly recommend Software Toolbox to my colleagues" - R.da Paz, Senior Systems Engineer, Motherwell Systems

• “You guys did a super job – the demo came up, I set some parameters, and it worked great!” - J.Norris, Alpine Electric
• "Thanks a lot for your help - it is greatly appreciated"  - David Buckingham, SNE Systems
• "Your followup and help was great!" Dave Kurman, Quebecore Printing

"Your response and support as provided are unheard of in this country – your good reputation is getting around the industry fast." - Jon Pope, Grain Control Australia

• "Your documentation addressed all problems -- we're online and running, thanks a million." - G. Hundley, Engineering Specialist, South Africa
• "I must say your support system is quite effective"   Cathy Ho Kopp, VMR Software
• "Its such a pleasure to deal with a company that cares about their customers so much!" - C. Smallfus, Systems Programmer
• “I really appreciate your responsiveness – it will not be forgotten.” -  J. Washinsky, Amp, Inc.
• “Thanks for everything, this project is going to work very well.” - Santiago Ramirez, Objecta Connectividad, Mexico
• “Software Toolbox has been a key part of our iVisualize Windows CE program - their efforts to provide Windows CE OPC servers through our partner Ann Arbor Technologies have been outstanding - they provide a quality product and are highly responsive to our needs and to supporting their product.” - Jeff Johnson, Embedded Solutions Project Manager, Intellution.
• “You guys have the best tech support around - I really appreciate how you’re there when I need you” Bill Jennings, Systems Performance Engineering