OmniServer Support & Maintenance

You want your OmniServer implementation to successfully operate over time with HMI, SCADA, MES, Historian and other client applications that it supplies process data to as those client applications and Windows operating systems are updated when new technology becomes available.  

All new license purchases include 1 year of support & maintenance to help you achieve that goal. Support & Maintenance can be renewed on an annual basis and can be co-termed with other product licenses you have purchased from Software Toolbox.

We can also work with you to flexibly provide pro-rating to co-term your OmniServer support/maintenance renewals with support/maintenance contracts you have for software from other vendors (such as your HMI, SCADA, MES or Historian provider).

Helpful Resources

How Support & Maintenance Pays

  • Free updates to the latest version of whatever edition of OmniServer you have purchased
    • Support for latest Windows Versions
    • Support for latest OPC Specification Updates
  • Unlimited email support and up to 4 hours of phone support per month during our normal business hours. 
  • Priority response from support staff with OmniServer and detailed protocol knowledge, with the goal of responses within 2 hours during our normal business hours.
  • Technical support for licensing and installation issues
  • Guidance in troubleshooting potential product issues and working to provide workarounds until product patches/updates can be made to resolve the issues
  • Application troubleshooting advice, though configuration and debugging of your OmniServer protocol is not included (hourly consulting services are available).
  • Re-registration and/or transfer of your license to a new computer, re-installation due to hardware failure, or other events causing loss of license
  • Priority access to paid professional services

 

Support & Maintenance Renewal Costs

Choosing one of the options below will renew your support and maintenance benefits for 1 year from the time of current expiration for the corresponding OmniServer Edition licenses.

The prices shown are valid for users renewing BEFORE the expiration of their current agreement.

WEDGE EDITION RENEWAL

$115

$


Part # 41242111-SUPT-R

REQUEST QUOTE

SERVER EDITION RENEWAL

$230

$


Part # 41242109-SUPT-R

REQUEST QUOTE

PRO EDITION RENEWAL

$329

$


Part # 41242110-SUPT-R

REQUEST QUOTE

Reviews

Micron - Leading Memory and Storage Solutions

It’s always great working with your team and you have the best product support ever.

- Al Wheeler, SCADA Systems IT, Micron Technology

HMI / SCADA Integration

I just wanted to say thanks for the great work on our OmniServer project.  I spoke with the end-user and he was very happy to work with you and they are happy with the work you accomplished - so that makes me happy as well.

- Michael Black, System Integrator

Consumer Package Goods

Your support team has been EXTREMELY helpful, some of the best technical assistance that I have ever received. Thanks for the knowledge sharing – and this great protocol!

- Randy Buckley, Solution Architect

DCI Technologies

The ease and flexibility with which OmniServer provides actionable information to be easily integrated into existing SCADA host systems is extremely valuable to our users in industries where downtime can be extremely expensive.

- Ted Skinner, President

Oil & Gas Sub-sea Drilling

Just a note to let you know OmniServer is awesome!

- Tony Pinto, Subsea Engineering

Not Covered by Support

We strive to keep our support and maintenance agreement renewal costs low in absolute US$ terms. To do that, there are things that are not included in the price of the agreements.  Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.

  • Configuring your custom OmniServer protocol
  • Debugging your custom OmniServer protocol
  • Support outside of our normal business hours.
  • On-site support

Frequently Asked Questions

  • Can I get help if I am not on support?
    Assistance is available as paid professional services if you are not on support, or you can re-instate your support and maintenance agreement. In the event we are extraordinarily busy, support and maintenance agreement holders receive first priority for paid services. We recommend that you reinstate support, as that will give you priority access to paid professional services. Contact us to discuss your options.
  • If I do not renew support, will my software stop working?

    The product licensing will NOT stop OmniServer from working just because support is expired. 

    However, if you are not on the most current version, we cannot guarantee that the product will work with newer Windows Versions, Windows Updates, if you are not on the most current version of the product.

    Keeping an active support and maintenance agreement helps you ensure compatibility with operating systems, OPC and other standards, and provide the most robust, secure product we are currently providing.   Additionally, active support and maintenance provides access to our support team if/when any issues require assistance.

  • My support has lapsed, can I re-instate it?
    Yes, you can re-instate your support and maintenance agreement for OmniServer. The cost is typically approximately 50% of the cost of a new license.

    Please contact us for a quotation on reinstatement for your specific licenses.
  • Can I cancel my support and maintenance agreement?
    Support & Maintenance Agreements are non-refundable. If you no longer wish to continue support and maintenance for your OmniServer license, simply choose not to renew at the end of your current term.
  • Can I put all my Software Toolbox products on a common renewal date?
    Yes you can, and we encourage you to put all product licenses purchased from Software Toolbox onto a common agreement.

    If you purchased your license(s) through one of our channel partners, please work with them to choose your co-term renewal date and they will contact us.

    If you purchased your licenses directly from Software Toolbox, please contact us to obtain a quote. Be sure to include your requested co-term renewal date.
  • Will I be notified before my support and maintenance agreement expires?
    Yes, we typically send out renewal reminder notifications around 60 days prior to the expiration of your current agreement.

    Please ensure that we have a valid email address for the person(s) that handle support renewals for your licenses, so that they receive the notifications, and if the contacts change, please update us.

Get Started Now

The demo is the full product once licensed. Once a client application connects to the OmniServer, the OmniServer runtime will operate for 2 hours at a time. At the end of the 2 hour demo period, the demo timer must be reset by restarting the OmniServer runtime.

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+1-704-849-2773 (Global)
support.softwaretoolbox.com

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