AI-powered answers. Any hour. Any language.
30+ years of expertise — trained on help files, KB articles, support history, and product documentation across the full portfolio.
Built for OPC, MQTT, and industrial protocols — precise answers for TOP Server, OPC Router, Cogent DataHub, and more.
24/7 in multiple languages — troubleshoot at 3 a.m., on weekends, or in the language you work fastest in.
Instant resolution or handoff — most questions answered immediately; complex cases escalate to our engineering team.
Real engineers. Real solutions. When it matters most.
Product specialists on call — engineers with hands-on knowledge of TOP Server, OPC Router, DataHub, OmniServer, and N3uron.
Live Teams troubleshooting — we join your session, review logs, replicate the issue, and work through the fix together.
Deep protocol expertise — OPC UA, OPC Classic (DA/HDA/AE), MQTT, REST, Modbus, Allen-Bradley, Siemens S7.
Configuration and log analysis — pinpoint where the issue lives in the connectivity stack.
Your license, your control. On demand, 24/7.
Activate instantly — no waiting for business hours. New licenses live immediately.
Transfer on your schedule — move licenses before planned hardware replacements or migrations.
Self-recover after failures — generate new activation IDs after hardware failure, power events, or VM rollbacks.
Full history and enterprise view — track all licenses across accounts in one place.
Stay current. Stay protected. Stay eligible.
Upgrade eligibility — install any version released during your active period at no additional charge, including major releases.
Security patches and bug fixes — every release includes the latest security updates, critical stability fixes, and protocol compliance corrections.
New features and improvements — active agreements give you access to product enhancements as they ship, not just maintenance releases.
Windows and firmware compatibility — stay up to date with the latest available OS updates so your connectivity software stays supported.
Know the difference
Your support agreement covers troubleshooting, licensing, and product expertise. When your project requires hands-on implementation, architecture design, or custom development, that is Professional Services — a separate, scoped engagement.
When you open a support ticket, jonjon.ai is in the loop first, available in multiple languages, 24/7. Trained on 30+ years of documentation and support history and can join a live session.
Securing a technical expert takes time. Work begins only after a scoped statement of work is approved. Engage us early — the sooner we scope, the sooner we can schedule.
Per-product detail
What's included — and what's not — spelled out for each product. No assumptions. If you have questions about a specific coverage item, call or email us directly.
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8:00 AM – 5:00 PM US Eastern · Monday through Friday
Submit a support request to our engineering team. Our team responds during business hours, Monday through Friday.
Open a support ticketOur team reaches out approximately 100 days before renewal with a quote. If your support has lapsed or you want to co-term multiple products onto a single date, we can help — any time.
