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OPC Remote Configuration Client Support & Maintenance
OPC Remote Configuration Client Subscription Licenses include support & maintenance for the term of the subscription. When you renew the subscription to keep using the product, your support and maintenance continues!
If you purchase a perpetual license, then support & maintenance is included in the initial purchase but must be renewed to continue to receive free upgrades and access to support.
Helpful Resources
How Support & Maintenance Pays
- Free updates to the latest version including:
- Support for latest Windows Versions
- Support for latest supported OPC Server versions
- Email support and up to 4 hours of phone support per month during our normal business hours.
- Priority response from support staff with the goal of responses within 2 hours during our normal business hours.
- Technical support for licensing and installation issues
- Guidance in troubleshooting potential product issues and working to provide workarounds until product patches/updates can be made to resolve the issues
- Re-registration and/or transfer of your license to a new computer or re-installation due to hardware failure.
- Priority access to paid professional services for needs that are out of scope of support per the detail below.
What Our Clients Say
I have been using your products (OmniServer and TOP Server) for years and am very satisfied with the results
- Scott F, 3M Technical Ceramics
Your agent gave direct answers, reached out for updates that showed he cared about resolution, and guided me to the right solution
- Aaron W, Fram
I am impressed with the service and the commitment of your team to help me as a customer and solve issues
- Michel V., Advanced Medical Solutions
Not Included in Support & Maintenance Agreement Benefits
We strive to keep our support and maintenance agreement renewal costs low in absolute US$ terms. To do that, there are things that are not included in the price of the agreements. Our professional services can address some needs in the items not included, or we may refer you to a member of our system integrator partner network for other paid services. Contact us to discuss your options.
- Consulting services for systems design and project planning
- Bug fixes to older versions of the software when newer versions are available. You will be required to upgrade to the latest version of the product as any bug fixes would be done on the most current version.
- Installations under regulatory constraints making upgrading an issue should contact us to make arrangements to continue support of older versions of the software which may require payment of additional support fees, evaluated on a case-by-case basis.
- Support outside of our normal business hours.
- On-site support
Lapsed/Non-Renewed Subscription or Support Policies
- Subscription Licenses: Will stop working at end of the paid for term. Purchase of a renewal at then current prices is required if the subscription has been lapsed less than 1 year. After 1 year, a new subscription must be purchased.
- Perpetual Licenses: Will keep working if support is lapsed; however, you will need to reinstate support in order to access support and product updates. Reinstatement costs are a function of how long your license has been off support. Contact us for your situation.
REQUEST QUOTE
Frequently Asked Questions
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Can I get help if I am not on support?Assistance is available as paid professional services if you are not on support, or you can re-instate your support and maintenance agreement. In the event we are extraordinarily busy, support and maintenance agreement holders receive first priority for paid services. We recommend that you reinstate support, as that will give you priority access to paid professional services. Contact us to discuss your options.
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If i do not renew support, will my software stop working?
For perpetual licenses, the software will NOT stop the software from working just because support is expired.
For subscription licenses, the software WILL STOP WORKING at the end of your subscription period if not renewed.
However, if you are not on the most current product version, we cannot guarantee that the software will work with newer Windows Versions, Windows Updates, or OPC Server versions.
If the software stops working because you are on an older version after something else in the system changes, you will need to reinstate support to upgrade to the latest version to receive assistance.
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My support has lapsed, can I reinstate it?Yes, you can re-instate your support and maintenance agreement. The cost varies based on how long your software has been off support.
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Can I cancel my support & maintenance agreement?Support & Maintenance Agreements are non-refundable. If you no longer wish to continue support and maintenance for your license, simply choose not to renew at the end of your current term. If you do not have support, we will not be able to provide any assistance including license re-instatement for failed systems, without reinstatement of support or payment of service fees.
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Can I put all my Software Toolbox products on a common renewal date?Yes you can, and we encourage you to put all product licenses purchased from Software Toolbox onto a common agreement.
If you purchased your license(s) through one of our channel partners, please work with them to choose your co-term renewal date and they will contact us.
If you purchased your licenses directly from Software Toolbox, please contact us to obtain a quote. Be sure to include your requested co-term renewal date. -
Will I be notified before my subscription or support & maintenance agreement expires?Yes, we typically send out renewal reminder notifications around 60 - 90 days prior to the expiration of your current agreement.
Please ensure that we have a valid email address for the person(s) that handle support renewals for your licenses, so that they receive the notifications, and if the contacts change, please update us.
Get Started Now
Download the free trial and connect to local and remote supported OPC Servers and view settings, properties, and the Event Log, but cannot make changes without a license. Purchasing a license removes all limits
Connect with Us
1-888-665-3678 (US + Canada toll free)
+1-704-849-2773 (Global)
support.softwaretoolbox.com
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+1-704-849-2773 (Global)
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support.softwaretoolbox.com
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