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Product Support

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Technical Support Resources

To insure you get the most from your investment in the Cogent DataHub®, we provide a variety of support resources on this page.  All support resources are available to both the free trial and registered users.  Registered users with an active support contract receive priority responses to phone and email support requests.

FREQUENTLY ASKED QUESTIONS

 

Contacting Technical Support

Before contacting support please check the online materials found on this page that are available 24 hours a day!

If our online resources don’t provide what you need, please do contact us.

Online/Email:

When possible, it is best to submit your support requests through our online support system.  You can attach configuration files, screenshots, and event logs to your case online and review all present and past cases online 24 hours a day.  You will automatically receive a case number and all available support engineers are automatically notified when you create or update a case.  Responses are provided during our normal business hours.

Phone: Available to trial and registered users.

Hours:

8 AM to 5 PM US Eastern Time (GMT-5), Monday to Friday

US Toll Free:

+1 888 665 3678

Global:

+1 704 849 2773

 

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P: 1-888-665-3678 (US-Sales) or +1-704-849-2773 (Support & International), F: +1-704-849-6388
148A East Charles Street, Matthews, North Carolina, USA 28105
Copyright Software Toolbox, Inc., 1996-2011, All Rights Reserved Worldwide.
Software Toolbox Inc. is the Master Distributor for North America for the Cogent DataHub product.
Cogent DataHub, OPC DataHub, Cascade DataHub, DataHub WebView, Gamma are either registered trademarks or
trademarks of Cogent Real-Time Systems., in Canada, the United States and/or other countries.